Buying From Us
TERMS AND CONDITIONS
Our aim is always to please our customers and enjoy a good relationship with them.
On receipt of your order you will receive an email confirming its receipt followed by an email confirming payment has been received.
We will endeavour to email you on despatch of your goods and to inform you of any delays expected by the courier which would be outwith our control.
We will inform you by email of any ordered items which become out of stock and give you an approximate date for delivery or the option of a full refund, if goods have been paid for, to the card used for the purchase
In the event of a product becoming out of stock or discontinued we will email you this information and, where applicable, offer a similar product which you may or may not accept or enjoy a full refund to the card used for the purchase.
Our delivery times are approximately 3 - 5 working days although a speedier delivery is always aimed at. Mainland UK delivery is free for orders over £50. Overseas customers, please contact us directly for information on delivery prices.
Due to Health and Safety Regulations no person is allowed to carry more that 25 kgs at a time. With this in mind our sacks, eg large dog foods, cat litters etc, can only be ordered 1 at a time with a separate delivery charge for each.
On receipt of your delivery please inspect packaging and goods themselves and point out any damages to the driver.
Remember all our goods are double checked before despatch and will always leave in good condition.
ONCE A SIGNATURE HAS BEEN OBTAINED BY THE COURIER ANY CLAIM FOR DAMAGES WILL NOT BE CONSIDERED BY THEM.
OPEN THE PARCEL IN FRONT OF THE DRIVER AND CHECK THE CONTENTS. THEY NO LONGER ACCEPT MARKING GOODS 'UNCHECKED' AS A STATUS.
Unfortunately if you sign for goods, without CHECKING THEM, you are signing to the courier that your delivery has arrived in good condition.
Any damages must be reported to us immediately or, in any case within 24 hours of receipt.
On registration, where an account and password are created, this account refers to the account holder only and details should not be divulged to any third party. In event of any suspected misuse we have the right to withdraw this account at any time. Any misuse suspected by you must be reported to us immediately.
These Terms and Conditions can be changed at any time so the responsibility is yours to read them at time of each purchase.
All sizes and measurements are approximate and colours may vary at the manufacturer’s discretion.
These Terms and Conditions do not affect your statutory rights.